Embrace Reviews
Embrace Reviews
By admin
Sep 9th 2010 @ 8:22PM Filed under: Pet Insurance Reviews
Sep 9th 2010 @ 8:22PM Filed under: Pet Insurance Reviews
If you currently use or have previously used Embrace to insure your pet, please let us know how your experience has been with them.
Please leave your honest review below and try to be as detailed as possible. Your review can help our users select which insurance provider to use for their pet.
We have Embrace Pet Insurance for 5 out of our 6 animals (other cat is too old). At first I was a bit discouraged by all the detailed history I had to ask my vet to print out & fax to Embrace (2 yrs worth for each animal). But I am glad to say it is only a one time process so they can establish each pets medical history. After filing my first few claims, that minor annoyance was long forgotten when we got refunds totalling $659.23!! The wellness rewards is probably the greatest benefit. There is no waiting period & it covers $200 per animal per year for all the little things that add up. We spent a total of $1124.90 on 4 dogs, in a span of 2 weeks (vaccines, heartworm prevention, blood work, spay/neutering). Let me reiterate…We are getting back $659.23!!!!! There was no hassel. They received my claim via fax & the next day I received an email telling me to expect my checks! It was like Christmas! I highly recommend Embrace for all pet owners! If you love your pets as much as I do, you undoubtedly spend alot of money at the vet. Finally, pet owners are being rewarded for being responsible!
We made our first claim with Embrace in September and, although they did ask for all our pet records for up to a year before we first insured him, the process was fast and easy and we got a check in a few weeks. Our vet made it easy for us by faxing all the needed information directly to the company. But so far we have no complaints. We need to file another claim on another pet now and hope it goes as smoothly, especially since its for much more money.
I have a tiny toy poodle who came with problems. After 3 leg surgeries and a later bout with dehydration, this poor dog had spent her first year and a half in ERs and surgeries and our pocket books were busting. By the time we took out insurance on her with Embrace, we had already spent close to $4,500 on this $1,500 dog. Embrace is great. They walked me through all the pre-existing conditions and told me what was covered and what was not. They worked with me on a plan that was best for all concerned. They are the nicest people and GENUINELY care for and I repeat GENUINELY care for you and your pet. After she was on the policy for a year she came down with eye disease which required surgery. Embrace was great. They spent extra time in order to get the surgery approved in a timely manner because the timing was critical. They were always there to answer the phone. Each person I talked to was friendly, caring and helpful. They are like family! When you call them, you don’t go through a long menu tree. You get to who you need to talk to and they help you out. Since her surgery in March, she has had a number of follow-up appointments. Embrace always honors our claims and in a timely manner. Whenever I take her to the vet for anything other than wellness, they cover the procedure. When I was looking for insurance companies, I talked to several and none of them were friendly and caring like Embrace. None of them showed that they cared if I signed with them or not. And, Embrace told me what to look for in an insurance company because I told them I was shopping around. One of the things they told me to watch for was evident in one of the big pet insurance companies. I’m so glad I signed with them. I wish all insurance companies (human) were as professional and caring as Embrace. You will be very happy if you sign with them and your pet will get better care because of them, because they will help provide healthcare for your pet.
Words don’t even begin to express the “WOW” that accompanies having your pet covered with Embrace. My pup suffered bilateral hip dysplasia. Not only did Embrace cover the FHO (surgery), they cover the rehab as well. This allows my pup (only 8 months old) to have the best shot of recovery available to him. Rehab is very expensive — worth it clearly — but no small claim. Not only is this covered the reimbursements are so prompt – in some instances less than 72 hours – WOW. Customer Service is awesome, every representative I speak to is knowledgable and kind as well as caring – another WOW! Then get this WOW — they provide exceptional coverage. Not all providers cover the things that Embrace has. I did my homework when selecting this insurance. I had a very unfortunate experience with another pet insurance provider. So I learned a lesson the hard way with that other carrier. I know what I speak as to providers and Embrace – WOW — they are AMAZING and offer a SUPERIOR product. This provider has allowed me to get the best care for my sweet pup and believe when I say — not all insurance companies are that way — THANK YOU EMBRACE!
I purchased Embrace Insurance for my puppy whom I hadn’t yet received. I was informed that within 6 months I would need to turn in documents from her vet visits and to determine that she had no ore-existing conditions, and that her shots were up-to-date. They immediately began withdrawing directly from my checking account each month for her coverage. After welcoming RVCA into our family, she received her shots but had not yet had her hips checked (I guess Australian Shepherds are known for some hip issues?). By her 4th month of age, we came across an emergency which put RVCA in the Doggy ER overnight, and there, as she was being treated for her intestinal emergency, they did her “hip check”. The bill came to nearly $1300. I submitted the claim form for RVCA along with her documents for her hips, and received a response saying that our claim was denied due to lack of paperwork PRIOR to her emergency, and that try would treat the current paperwork as her “history”. They could not help me any further. I explained that I had copies of all of her vet work, that was dated, that could be faxed over, and was told they would look it over and re-open the case if necessary. I haven’t heard anything since, not have they been withdrawing monthly payments from my checking account. I am lead to believe that they did not want the hassle, nor did they care about my pet, or the financial burden this emergency has caused without being covered… It’s infuriating knowing that money has been withdrawn every month prior to this incident, and if they planned to drop RVCA off of the insurance and not cover the emergency, they should at least reimburse me for what I have already paid for coverage. Bad customer service, through email only, I might add, and they aren’t there when there’s a REAL emergency.